hn888's Privacy Policy
How your personal information is collected, stored, and used — our commitment is to be fully transparent about everything.
What information we collect
During registration and use of the hn888 platform, we may collect the following types of information:
A. Identity Information
- Your full name and date of birth
- National ID card or passport number (for age verification purposes)
- Email address and mobile number
- Residential address
B. Financial Information
- bKash, Nagad, Rocket, Upay account numbers (for transactions only)
- Bank account details (for processing withdrawals)
- Deposit and withdrawal history
C. Technical Information
- IP address and device type
- Browser type and operating system
- Login time, session duration, and gaming activity logs
- Information collected through cookies and similar tracking technologies
D. Communication Information
- Records of your conversations with customer support
- Details of complaints or requests
- Information provided in surveys or feedback forms
How Your Information Is Used
hn888 uses your information only for the following legitimate purposes:
Account management and service delivery
Identity information is used to create, verify, and maintain your account. Financial information is used to process deposits and withdrawals, award bonuses, and keep transaction records.
Age and identity verification
Under our policy, only individuals aged 21 or above may use the hn888 platform. We verify the identity documents provided to enforce this rule.
Security and fraud prevention
Technical information and transaction history are analysed to prevent unauthorised access, fraudulent transactions, and money laundering. This information is kept secure as part of our SSL encryption system.
Customer service improvement
We use communication information to contact you effectively, resolve complaints, and improve the quality of our services.
Responsible gaming
Some information may be used to monitor your gaming behaviour, identify potentially problematic patterns, and provide support where needed. For more details, see our Responsible Gaming page.
Compliance with legal obligations
Necessary information is stored and processed to comply with applicable laws and regulations and to respond to lawful requests from authorities.
Information Storage & Security
Security measures
hn888 uses industry-standard technology to protect your personal and financial information. Our security measures include:
- SSL (Secure Socket Layer) encryption — all data transmissions are secured
- Strong encryption algorithms for storing sensitive information
- Two-Factor Authentication support
- Regular security audits and vulnerability testing
- Access controls — only authorised staff can view your information
- Suspicious activity detection systems
Data retention period
We retain your information for as long as your account remains active. After account closure, some information may continue to be stored for a defined period to meet legal obligations. Information that is no longer needed is securely deleted or disposed of.
Response to data breaches
If a security breach occurs and it is likely to be harmful to your rights and interests, hn888 will notify you and the relevant authorities within a reasonable time.
Sharing Information with Third Parties
hn888 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
Service provider partners
We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, banks), technology services, and customer support. These partners are bound by contractual confidentiality obligations and may only use your information for the specified purposes.
Legal obligations
Information may be provided to authorities pursuant to court orders, lawful requests from investigating agencies, or applicable legal obligations. In such cases, only the information legally required will be provided.
Business transfers
In the event of a corporate merger, acquisition, or asset transfer, your information may be transferred to the successor entity. You will be notified in advance in such circumstances.
International data transfers
Some information may be stored or processed outside Bangladesh as needed to deliver our services. In such cases, we ensure that adequate data protection measures are in place in the destination country or organisation.
Cookies & Tracking Technology
What are cookies?
Cookies are small text files that your browser stores on your device. These cookies are used to improve your experience when visiting the hn888 website.
Types of cookies we use
- Essential cookies: To maintain login sessions and ensure security. The site cannot function properly without these.
- Functional cookies: To remember your preferences and settings, such as your language selection.
- Analytics cookies: To understand how the site is used and to improve our services.
Managing cookies
You can reject or delete cookies through your browser settings. However, disabling essential cookies will limit some site functionality and may prevent you from logging into your account.
Your Rights over your information
As a user of the hn888 platform, you have the following rights over your own personal information:
Right to access information
You may request a copy of the information we hold about you. You can send this request by email to [email protected].
Right to correct information
If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from your account settings.
Right to delete information
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations, ongoing transactions, or dispute resolution requirements.
Right to restrict data processing
In certain circumstances, you may request that the processing of your information be restricted. In such cases, we will process only the minimum information necessary to fulfil legal obligations.
Right to withdraw from marketing communications
If you no longer wish to receive promotional communications from hn888, you may let us know by email at any time. Even after opting out, essential messages related to account management and transactions may continue to be sent.
How to exercise your rights
To exercise any of the above rights, email [email protected]. After verifying your identity, we will process your request within a reasonable time.
Protection of Minors
hn888 clearly states that this platform is intended only for individuals aged 21 or above. We never knowingly collect or process the personal information of minors.
An age verification process is carried out at the time of registration. If we become aware that a minor's information has entered our system, we will delete it immediately and close the associated account.
If you suspect that a minor is using hn888, please contact us at [email protected].
Changes to the Privacy Policy
hn888 reserves the right to revise this privacy policy from time to time. Reasons for changes may include:
- Changes to applicable laws or regulations
- Introduction of new services or technologies
- Improvements to security measures
- Changes to business operations
For significant changes, we will notify you by email or through a notice on our website. Continuing to use hn888 after the updated policy is published will be considered acceptance of the new policy.
The date of the last update is noted at the top of this page. We keep archives of previous versions and will provide them upon request.
Contact us
For any privacy-related questions or requests
Privacy-related requests
If you have any questions about this privacy policy, would like to request access to or deletion of your information, or wish to raise a concern — you can reach us through any of the following channels:
Email support:
[email protected]
Live chat:
Chat with us directly via 24/7 live chat
Support language:
Support is available in both Bengali and English
Key points in brief
- Secured with SSL encryption
- Information is never sold
- Request access anytime
- 24/7 support available
- 21+ users only
- Fair play guaranteed
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